The General Data Protection Regulation (GDPR) [Regulation (EU) 2016/679] & Data Protection Act (1998), provide the legal framework that defines how personal information & data can be used.
Cast A Thought is fully committed to complying with current data protection legislation and has a legal duty to protect any information we collect from you.
Your personal information is only used for the purpose for which we collect it
Your personal information is only seen by those who need it to do their jobs
We will not pass your data on to any other organisation without your consent unless we are required to do so by law
Data is retained only for as long as it is required for the purpose collected and/or stated in any other policies/agreements.
We will, where necessary, keep your information up to date
Your data will be protected from unauthorised or accidental disclosure
We will provide you with a copy of your data on request
Inaccurate or misleading data will be corrected as soon as possible once we are aware of the error
These principles apply whether we hold your data on paper or in electronic form.
How do we collect information?
We obtain data from you when you enquire about our services, send an e-mail to us or otherwise provide us with personal information.
Where you ask us to provide a specific service, you may be asked to give consent to your data being collected. This may be verbally, online or by signed consent form, and this particularly relates to sensitive information you may not want shared. However, even if you have not formally given consent, we may still collect personal information as outlined in the next section.
What information do we collect?
The personal information we collect might include name, e-mail address, postal address, telephone number and the nature of your enquiry. We will also collect any relevant information that we require to fulfil our service agreements, legal and regulatory responsibilities, due diligence and safety checks and any other information pertinent to our business operations.
By contracting us to undertake a service provision, it is your responsibility to make us aware of any sensitive data that may potentially be captured by us, that you do not wish to be captured.
We may also gather general information about the use of our website, such as which pages users visit most often, and which are of most interest.
We will only collect data which is relevant to the specific task we are undertaking at the time.
How do we use this information?
For people who have contacted us for a specific service, we will use the data provided to facilitate our work with you, as well as for internal administrative purposes such as monitoring the quality of our service.
We may however contact you to ask for your assessment of your satisfaction with the service provided, or other market research.
We will not publish any information that could identify you personally without your consent.
If you agree to or submit your information to us for the purposes of joining a mailing list, marketing or promotion, then we shall periodically send you pertinent information about us, our business and other related information.
By providing us with your personal information, you consent to the collection and use of this information in accordance with the purposes described in this policy.
Our websites may include links to websites run by other organisations. We are not responsible for the privacy practices of these other websites, so you should read their privacy policies carefully.
If your personal details change, please help us to keep your information up to date by notifying us as soon as possible.
How long do we keep information?
We will hold data collected for a period of no more than 3 years.
Invasion of Privacy
If you feel your privacy may have been breached by us or our equipment, please contact us at email@example.com
We take Data Protection very seriously and will be happy to assist you with your enquiries.